Help is at hand should the worst happen

Going on holiday when you have a pet can be stressful enough. So if the worst ever happens and you have to cancel your trip because your pet has gone missing or needs life-saving treatment, our holiday cancellation cover could help.

What you’re covered for

We’ll cover the cost of any lost travel and accommodation expenses if you or a family member have to cancel your holiday. This can be because either your pet needs life-saving treatment or goes missing while you’re away. Cover is up to the limits set out below and in your Certificate of Insurance.

This cover will reimburse you if you have to cancel your holiday less than seven days before you’re due to leave. We’ll also compensate you if you have to cut your trip short and come home early.

Time limited
£1,000 £1,500 £3,000 £3,000

Please note that we won't cover the cost of any pre-existing conditions and that terms, conditions, exclusions and limitations apply. You can find out more about the terms of our cover in our policy documents.

What we won’t cover

In order to keep our insurance fair and as affordable as possible, our holiday cancellation cover won’t reimburse you for:

  • Anyone else who was on holiday with you other than members of your family
  • Expenses that can be claimed back from another source, for example your travel insurance
  • Holidays that were booked less than 28 days before you were due to leave
  • Pre-existing conditions or illnesses that occur or show symptoms within the first 14 days of your policy starting
  • Treatment that your vet confirms isn’t life-saving

Make a holiday cancellation claim

If you have to cancel a holiday and this isn’t already covered by your travel insurance, log in to My Pet Portal to download a claim form or give us a call on 0344 543 1032.

We’re here Monday to Friday, 8am–6pm and Saturday, 9am–1pm. Calls are charged at local rates from landlines and mobiles and may be monitored and recorded.

Once you’ve downloaded your claim form, complete the relevant sections, sign it and return it with:

  • The booking and cancellation invoice from your travel agent, tour operator or holiday organiser (these must show the dates and total cost of your holiday and the date you cancelled or returned home)
  • A copy of your travel insurance policy
  • Evidence from your vet that your pet required life-saving treatment

Taking your pet with you?

Our holiday cancellation cover can help with the costs if you have to cancel your trip to be with your pet.

But even if you take your pet abroad with you, we’ll still be here to help. Our holiday cover will give you:

  • Cover towards overseas vet fees
  • Help with quarantine costs due to illness or misplaced travel documents
  • Cover to help with additional accommodation bills if your pet is lost or too ill to return as scheduled
  • Help with replacement pet travel documents if they’re lost or stolen

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Any questions?

We’ve got the answers to our pet insurance customers’ most common questions.

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Ready to protect your pet?

If you’re looking for pet insurance that can help cover the cost of cancelled holidays and protect your pet abroad, you’re in the right place.

Double check our policy documents to make sure you’re happy with the terms of our cover – then get started with your quote.

Get a quote now

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Important information

Sainsbury's Bank plc, Registered Office, 33 Holborn, London EC1N 2HT (registered in England and Wales, no. 3279730) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register no. 184514). Sainsbury's Supermarkets Ltd is an appointed representative of Sainsbury's Bank plc.

Sainsbury's Bank plc acts as an introducer to Pinnacle Insurance plc who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered Office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX. Sainsbury’s Bank plc and Pinnacle Insurance plc are not part of the same corporate group.