Managing my policy


Frequently asked questions

You can log in or register for our Online Portal so you can do this online or you can call us on 0345 266 1670.

We'll need the extra driver's:

  • full name
  • date of birth
  • job
  • type of licence
  • convictions and claims
  • medical conditions that the DVLA needs to know about.

Please make sure you have the consent of the extra driver to share this information with us. Depending on their circumstances, you might have to pay a bit extra to insure them, and we may charge an administration fee.

We're open: 8am to 8pm Monday to Friday, 8am to 5pm on Saturdays and 10am to 2pm on Sundays. 

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.

Yes. Although we’ll check all the details to make sure your new car is covered under your policy. If it’s not, we’ll let you know what needs to change and give you a new price if we need to.

If you’re thinking of changing your car, please let us know before you do. That way we can make sure you’re covered as soon as you get your new car. You can do this online by logging in or registering for our Online Portal or you can call us on 0345 266 1670. We'll need some details on the new car – including registration number, make and model.

You may also have to pay an administration fee for the change, but we’ll confirm that when you call. You can find our fees and charges in your policy documents as well.

If you don’t let us know when you change your car, you may not be covered any more. So if you make a claim, we may not be able to accept it.

You can download and print your policy document from the Existing Customers section of our website.

You can also give us a call us on 0345 266 1670. We’re open between 8am and 8pm, Monday to Friday, 8am to 5pm on Saturdays or 10am to 2pm on Sundays.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile

Once we’ve set up your insurance for you, you can register for an account on our portal and download your Certificate of Insurance and your policy documents there and then.

If you don’t want to sign up to the portal, let us know and we’ll post your certificate and policy documents instead. They’ll be with you in five working days.

You’ll need to give us a call on 0345 266 1670 and we’ll get it changed for you. We’re open between 8am and 8pm, Monday to Friday, 8am to 5pm on Saturdays or 10am to 2pm on Sundays.

You can call us on 0345 266 1670 and we'll change them for you.

It takes 10 days for your new bank details to update. So if you want to change them for your next payment, make sure you leave enough time. If you call us to change them, when you call us we'll let you know if they'll be ready in time for your next payment or the one after.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile

If you get a private registration number for your car, or if you notice that your registration number is incorrect on your policy documents, you can either call us on 0345 266 1670 and we’ll change it for you, or you can change it in our online portal. We’ll charge a fee if you’ve changed the registration number of your car, but if it’s a mistake; we’ll make the change for free.

If you haven’t used the portal yet, you can register here. Once you’re logged in, you can change the details there and then by clicking on the Make Changes menu and picking the option you want.

In case you need it, there’s plenty of information about changing the registration number on your car at gov.uk.

If you’ve changed your car, rather than just your registration number, please call us straightaway on 0345 266 1670, so we can make sure you’re still covered.

We may record or monitor your call for security reasons, and to help us improve our customer service. Calls are charged at local rates from landlines and mobile.

Sainsbury's Bank accepts no responsibility for the content of external websites. Links to external websites may include tips and information, it does not constitute advice and should not be used as a basis for any financial decisions

Just give us a call on 0345 266 1670 and we’ll get it changed for you.

You can call us on 0345 266 1670 and we’re on hand to help:

  • 8am to 8pm, Monday to Friday
  • 8am to 5pm on Saturdays
  • 10am to 2pm on Sundays.

We’re authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA). You can find out more about the FCA at fca.org.uk.

Sainsbury's Bank accepts no responsibility for the content of external websites. Links to external websites may include tips and information, it does not constitute advice and should not be used as a basis for any financial decisions.

Yes. If you have Comprehensive Cover and you make a claim, we'll give you a small hatchback to use if your car needs to be repaired. That's as long as the repairs are done by one of your insurer's nominated repairers. And you'll have it for as long as your car's being repaired.

The courtesy car will be automatically insured under your policy and you're responsible for any damage to the car while you have it. There's more information about our courtesy cars in your policy document.

If you have Third Party, Fire and Theft Cover or if a small hatchback isn't suitable for you, you can add our optional extra Guaranteed Courtesy Car to your policy for an additional cost. Then you'll get a car a similar size as yours if it's available for 14 or 21 days depending on the kind of cover you purchase.

If you have our standard courtesy car (there's more on our optional extra – Guaranteed Courtesy Car – below), here's how it works.

If you claim after an accident, we'll give you a small hatchback to use for as long as your car is being repaired. That's as long as the repairs are done by one of our nominated repairers.

The courtesy car will be automatically insured under your policy and you're responsible for any damage to the car while you have it. There's more information about our courtesy cars in your policy document.

You won't get a courtesy car if:

  • you claim for damage to your windscreen or windows
  • your car is stolen
  • your car is written off

With our Guaranteed Courtesy Car cover, if you claim for damage caused by an accident, fire, theft or vandalism – or if your car is stolen – we'll give you a courtesy car which is a similar size to your own car, if there's one available.

We'll deliver the car to you, and you can use it for either 14 or 21 days depending on the kind of cover you've purchased. You'll need to return the car to the hire company and you'll be responsible for any damage it gets while you have it.

You'll automatically have the basic legal level of car insurance – including a collision damage waiver. If you'd like more cover, you'll need to arrange it yourself. You will still need to pay the compulsory excess with the waiver – how much depends on your age and driving history. We'll let you know what it is when we deliver the car to you.

Yes. You can never to be too careful when it comes to keeping your children safe. So if your car is in an accident, damaged by fire or theft, or stolen, we’ll cover the cost of replacing the child seat with one of a similar standard – even if doesn’t look damaged.