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Car Insurance Customer Support

Car Insurance Customer Support

Getting a quote – frequently asked questions

Will you credit check me when I apply for car insurance?

When we provide a quote, we do a 'soft search' of your credit report. This gives us a snapshot of your key information without affecting your credit score or leaving a credit footprint for other lenders to see.

If you decide to purchase your insurance, and apply for credit through paying by our insurance premium finance instalment facilities, we will give details of your account and how you conduct it to our credit reference agency. This will leave a record on your credit file converting the ‘soft search’ in to what is known as a ‘hard search’, meaning it will be visible to other lenders and could affect you if you apply for credit in future.

If you borrow and do not repay in full and on time, we may cancel your insurance and your insurance finance. We will inform our credit reference agency who will record the cancellation of the credit agreement.

Is it safe to use my credit or debit card on your site?

  • firewall protection – this stops third parties getting access and keeps your account information safe

  • time-out – this automatically signs you out after 10 minutes of inactivity

Do I have to list claims for things that were not my fault when I’m getting a quote?

Can I get cover if I have driving convictions?

How can I get the best price for car insurance?

It starts with the car

The type, value and engine size all make a difference. Generally, you’ll pay less on insurance for a smaller car. It also depends which car insurance group your car is in. There’s more on this under What are car insurance groups?

Pay more excess

If you add voluntary excess to your policy, you can bring down the cost of your insurance. But you will pay more if you make a claim, so make sure you can afford the extra cost if that happens.

Have a look at our guide to car insurance excess for more information.

Only pay for what you need

We offer comprehensive as well as third party, fire and theft insurance. Make sure you compare the two and work out what you need. And don’t forget our optional extras.

But beware of false economy. Third party might be cheaper upfront, but it only covers someone else’s car if you have an accident. If you can’t afford to fix or replace your own car if it’s damaged, comprehensive might be the best option.

Make sure your car is safe

Park your car off the road – or better still, in a garage. Alarms, trackers and immobilisers can also bring the cost down. If your car is more secure, there’s less risk, so your cover may be cheaper.

Does keeping my car in a garage help to lower my insurance cost?

Are car insurance prices affected by age?

If you call us for a quote or get a quote online, we’ll check with our panel of insurers and give you our best price.

Age is one of the most significant factors insurers take into account when you get a quote. Younger drivers have less experience behind the wheel, and are statistically more likely to have an accident. So they generally pay more for their cover. Older drivers usually pay the least for their cover, as the costs of their claims are generally quite low.

How can I lower my insurance costs as a young driver?

Read our Young and new driver’s car insurance guide

How can I get cheaper insurance as a new driver?

Can I retrieve a quote?