Frequently Asked Questions
Announcement
What is the announcement that Sainsbury’s has recently made about Financial Services?
We have recently completed a strategic review of the Bank in order to improve the products we offer to our customers. As a result, the financial services products that we continue to offer in the future will be provided by dedicated financial services providers. We already do this for many of our products and services such as our Insurances, working with leading providers such as Legal and General and AXA.
There will be no immediate changes to the products or services that we provide to customers as a result of this decision and we remain committed to the highest level of customer service.
Savings
Is my savings rate affected?
No, there are no changes to the rate you earn on your savings account. If we propose to make changes in future we will contact you in advance in line with terms and conditions.
Can I continue to use my savings products?
Yes, you can continue to use your savings products as you have done before.
Can I withdraw money from savings account?
If you are on an instant, easy or defined access product you can withdraw in accordance with your terms and conditions. If you have a fixed rate fixed term product, the existing terms and conditions still apply and early withdrawals are not permitted.
Can I add any new savings into my existing savings account?
Yes, you can continue to make deposits to your account in line with terms and conditions.
Can I open a new savings account?
Yes, our products continue to be offered and you can apply as before. Details are on our website.
Are my savings safe?
Yes, we are a well capitalised and stable bank. In addition, FSCS protection continues on balances up to £85k.
Can I withdraw my balances over the £85k limit immediately with no charge?
If you are on an instant, easy or defined access product you can withdraw in accordance with your terms and conditions. If you are on fixed rate fixed term products, the existing terms and conditions still apply based on the terms and conditions and early withdrawals are not permitted.
Credit Cards
Will my credit card account be closed?
No – your account will continue to operate as normal, we will contact you in advance in the event of any changes to your account.
Will my card be replaced/renewed when it expires?
Yes – your card(s) will be renewed as normal when it expires.
Can I use my card for my Sainsburys shopping?
Yes your Sainsburys Bank Credit Card remains valid and you can continue to use it in store or in other stores or online. We will write to you as and when any changes are made to your product.
Can I continue to use my card in other shops or on holiday?
Yes your Sainsburys Bank Credit Card remains valid and you can continue to use it in store or in other stores or online, in both the UK and abroad. We will write to you as and when any changes are made to your product.
Can I still make a Balance Transfer / Money Transfer?
Yes. Please check your account for the current balance transfer and money transfer terms available to you.
Do I need to keep up my payments on my card?
Yes, you need to continue to make payments in accordance with your terms and conditions.
Can I still use my credit card app or use online banking?
Yes our app will continue to be supported and you can use online banking as normal.
Can I still call the contact centre?
Yes our contact centre will remain available to help you service your card.
Will I still benefit from Section 75 and chargebacks rights on existing and any new purchases?
Yes, existing protection for purchases made on your credit card remain unchanged.
Can I add an authorised user?
Yes
Can I still apply for a new card?
Yes
I am not sure I can make my next payment, can I still get help?
Yes, please contact us we will continue to support you if you need help or are in financial difficulties.
Loans
Will my recent application be completed?
Yes, this will be decisioned and completed accordingly.
What happens to my existing loans?
Your existing loan will continue as normal, and your current loan term, payment date and payment amount will remain the same.
How do I find out my loan account details, the account number and sort code?
You can view this in your on-line account.
Do I need to keep up my payments on my loan?
Yes, payments will need to be made in your existing plan.
Can I top up my existing loan or apply for another loan?
Yes
Can I settle my loan early?
Yes, you can view your early settlement quote in your on-line account.
Can I still apply for a new loan?
Yes
I am not sure I can make my next payment, can I still get help?
Yes, please contact us we will continue to support you if you need help with your repayments.
Mortgages
Do I need to keep up my payments on my mortgage?
Yes, you need to continue to make payments in accordance with your terms and conditions.
I am not sure I can make my next payment, can I still get help?
Yes, please contact us we will continue to support you if you need help or are in financial difficulties.
Travel Money
Are your travel money bureaus still open?
Yes, our bureau are all open and services are available.
Can I still order on your website for click and collect?
Yes, there are no changes to the products and services we offer.
I ordered currency for click and collect / - Home delivery can I still collect / receive the order?
Yes, your click and collect order will be available to collect on the date you requested.
Your order will be delivered on the date confirmed.
Can I still use my prepaid card?
Yes, there are no changes to the products and services we offer.
I sent £500 to my mother in India can she still collect it?
Yes, there are no changes to our products and services.
ATM's
Are you planning to close any of your ATM’s?
No, there will be no change to our network and the service we provide.
Will withdrawals still be free?
Yes, there are no plans to change this.
Insurance
Is my Insurance product affected?
No, there are no changes to our insurance products. All products and cover remain the same.
Can I buy a new business policy on my insurance?
Yes, we are open for business as normal.
I am due for renewal, can I still renew with Sainsburys Bank?
Yes, absolutely, you will receive your renewal invite as normal.
Can I still claim on my insurance products?
Yes, all insurance products and cover remains the same so you can claim on your policy if required.
I am in the process of a claim, will this be impacted?
No, your claim will proceed in line with normal T&C’s. There is no change to any of our insurance products.
Can I make a change to my current policy?
Yes, you can make a change in line with normal T&C’s through our online self service or via our contact centre.