Frequently Asked Questions
As of 1 May 2025, NatWest are now the legal owners of certain personal loans, credit cards and savings accounts.
There are no immediate changes to how you use and access your account(s). Sainsbury’s Bank will continue to be your key point of contact for any questions relating to your account(s), including any new or existing complaints, disputes or claims, and will continue to service your account(s) until we tell you otherwise.
You’ll find more information about some of the proposed changes to your account(s) when they move on to NatWest systems expected towards the end of 2025 on our dedicated webpage.
NatWest look forward to welcoming you in the coming months.
Our insurance and travel money services will continue to be available as they are today and are not included in the transfer.
Travel Money
Are your travel money bureaus still open?
Yes, our bureaus are all open and services are available.
Can I still order on your website for click and collect?
Yes, there are no changes to the products and services we offer.
I ordered currency for click and collect / home delivery, can I still collect / receive the order?
Yes, your click and collect order will be available to collect on the date you requested.
Your order will be delivered on the date confirmed.
Can I still use my prepaid card?
Yes, there are no changes to the products and services we offer.
I sent £500 to my mother in India, can she still collect it?
Yes, there are no changes to our products and services.
Insurance
Is my Insurance product affected?
No, there are no changes to our Insurance products. All products and cover remain the same.
Can I buy a new business policy on my Insurance?
Yes, we are open for business as normal.
I am due for renewal, can I still renew with Sainsbury's Bank?
Yes, absolutely, you will receive your renewal invite as normal.
Can I still claim on my Insurance products?
Yes, all Insurance products and cover remains the same so you can claim on your policy if required.
I am in the process of a claim, will this be impacted?
No, your claim will proceed in line with normal T&C’s. There is no change to any of our Insurance products.
Can I make a change to my current policy?
Yes, you can make a change in line with normal T&C’s through our online self service or via our contact centre.