About my quote
Frequently asked questions
When you pay for your home insurance online, you may be taken to the secure Verified by Visa or MasterCard SecureCode website for credit card verification. You will be returned to you secure checkout to complete your purchase when this process is complete.
By giving us your Nectar card number it ensures you are given all the rewards you're entitled to. Find out more about our rewards and offers. Additionally, information from your Nectar account may be passed to our insurance providers to assess and provide the lowest possible premium for you.
As a responsible lender we are committed to ensuring that our customers can afford the products that we offer. To do this we complete an affordability assessment, which includes a credit search that will leave a record on your credit file.
When we provide a quote, we do a 'soft search' of your credit report. This gives us a snapshot of your key information without affecting your credit score or leaving a credit footprint for other lenders to see.
If you decide to purchase your insurance, and apply for credit through paying by our insurance premium finance instalment facilities, we will give details of your account and how you conduct it to our credit reference agency. This will leave a record on your credit file converting the ‘soft search’ in to what is known as a ‘hard search’, meaning it will be visible to other lenders and could affect you if you apply for credit in future.
If you borrow and do not repay in full and on time, we may cancel your insurance and your insurance finance. We will inform our credit reference agency who will record the cancellation of the credit agreement.
We do charge for some things - like cancelling or adjusting your policy. Our fees are shown in your 'About our insurance services' document.