We aim to provide the best possible service to our customers, but occasionally we get things wrong, or don't meet your expectations. When this happens, we'll try to resolve the issue quickly and to your satisfaction.
It's important that you let us know if you're unhappy with any aspect of our business so that we can try to put it right, learn from it and improve our service.
You can write to us at:
PO Box 12
You can call our complaints team direct on 0800 923 1548. We're open 9am to 5pm Monday to Friday and calls to this number are free from landlines and mobiles.
You can use our online form
However you choose to contact us we'll do our best to put things right as quickly as possible for you. We will handle your case fairly, sensitively and in line with requirements set by the Financial Conduct Authority. We will also try to make sure that we fix the root cause of problems so that we don't make similar mistakes again.
More information on how to complain