Mortgages
Customer Support

Managing your mortgage

The day-to-day details

From changing your payment details to paying off your mortgage - give us a call and we'll arrange it all for you. 

If you want to know how much of your mortgage you've paid off, you can call us on 0345 111 8020 ** for a balance update.

Give us a ring on 0345 111 8020 ** and we'll change the date we take your payment.

Call us on 0345 111 8020 ** with your new account name, account number and sort code and we'll arrange to collect your payments from the new account.

If you'd like to pay your mortgage off, the first thing to do is call us on 0345 111 8020 ** to find out how much is left to pay off your balance including any fees or charges that may be applicable.

We'll give you a redemption statement with details of what it will cost you to pay off your mortgage completely – as long as we get your redemption payment by a certain date. If you pay after that date, there may be some more interest or charges to pay. So you'll have to make another payment to cover that.

The figure we give you on the statement includes any payments you're due to make in the four days from the date of that statement. So if your Direct Debit doesn't go through for any reason, you'll also have to pay the Direct Debit amount to clear the balance. Then you'll have paid off your mortgage.

When you have your redemption statement, you can call us to make the payment over the phone, or transfer the money to the bank details on the statement.

The mortgage is secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage. Lending subject to status.

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