Don’t have the app? To request a balance transfer, log in to online banking, select the option from the menu, and enter your card details and transfer amount. Check the letter or email for the new rates.
Lines are open: Monday to Friday 8am – 8pm; Saturday and Sunday 8am – 6pm. Telephone calls are free from a landline and from a mobile when calling from the UK and may be recorded for security purposes and monitored for quality control procedures.
Helpful information on balance and money transfers
You should continue to make payments to your other card issuer until your balance or money transfer request is processed and they receive payment from us.
If you don’t pay off the full outstanding balance each month, any payments you make will be used first to pay off any transactions on which we charge the highest interest rate, then those charged at the next highest rate, and so on down to the lowest rate of interest.
If you’re not on a 0% purchase interest rate, any purchases you make won’t be interest-free unless you pay off your entire balance every month (your balance includes any balance and money transfers).
If you apply to transfer a balance after any promotional rate ends, we’ll charge a fee on the transfer and interest will be applied to that balance at yourstandard rate.
Your balance or money transfer should be completed in 10 working days.
Helpful credit card guides
What is a balance transfer?
More information on balance transfers.
Credit Card App support and FAQs
Visit our credit card mobile app help section.
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