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Sainsbury's Bank

Car Insurance - Coronavirus (COVID-19) FAQs

Am I still covered under my car insurance policy if I can't work from home and need to drive to my place of work?

As restrictions change and travel to workplaces becomes more routine, it is again necessary for you to check your insurance cover is appropriate for your needs. Please call us, or go online to update your details, if there are ongoing changes to your working and driving activities since taking out your policy. This includes if you are now using your own vehicle to commute to work or driving to different locations for work purposes.

Can I still make a claim on my car insurance policy?

Sainsbury's Bank and our insurers work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support our customers. We recognise there will be many customers who will need additional support and insurers will prioritise those in vulnerable circumstances.

Am I still covered under my car insurance policy if I need to use my car to support my community, for example, using it to deliver medicines and groceries to those affected by COVID-19?

If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by COVID-19, your cover will not be affected. You do not need to contact us to extend your cover.

If I have to self-isolate and need someone to drive my car to the shop to pick up supplies for me, will they be insured?

You can login to online servicing and add them as a named driver to your policy, if you have comprehensive insurance and want to ensure that damage to your own car is covered when someone else uses your car.

If the person who is helping you has car insurance that includes a “Driving Other Cars” section and they use your car with your permission, they can drive your car. However, this usually only provides third-party cover and “Driving Other Cars” is intended for short-term emergency use.