To allow you to complete your loan application as quickly as possible, we’ve implemented Adobe Sign to allow you to securely send your identification documents electronically.

About Adobe Sign

Adobe Sign is a secure way for you to electronically send us the identification documents we need to complete your loan application. This makes the loan application quicker to complete.

You may find documents are easier to read on a large screen, but you can use any smartphone, tablet or computer – whichever works best for you.

Yes. Any information Adobe Sign hold about you is protected through their technical and organisational procedures. This means that if you’re using Adobe Sign for your Sainsbury’s Bank application your information is secure.

No problem, just contact us and we’ll sort that out for you.

EchoSign is owned by Adobe Sign and is the technology used to allow you to provide an electronic signature. This is why you see the EchoSign name in the email address.

Sending your documents with Adobe Sign

We’ll send you an email with a link to a document. The document will tell you what we need you to send and will have a section you can attach your documents to. You just need to click on the relevant box and it will prompt you to take a photo of your ID document or attach a previously saved copy.

If you’ve forgotten the password you agreed with our customer service agent, just contact us and we’ll agree a new one with you.

Yes. You should take a picture of your original document, making sure all four corners can be seen.

If we’ve asked to see your passport or driving licence, we also need you to send a selfie. This allows us to compare your likeness to the identification document you’ve sent us. Please use your phone or tablet to take the selfie.

It needs to be a selfie as we’ll see a normal picture on your passport/driving licence.

As long as you can read it and view any pictures, then it will be clear enough for us to check. Just make sure that you’ve got the full document in shot.

Yes, we need to see the back and front. In the letter you’ll see space to upload a picture of the back of your licence.

You just need to take a picture of one page of your statement. Just make sure the page shows your sort code, account number, address and transactions - we don’t need to see all your transactions.

Adobe Sign provides us with the capability to securely receive your documents electronically. You need to accept their terms and conditions as you are using their software. This doesn’t impact your loan application.

No, we won’t email you, but you’ll get an option to save a copy of your documents after you submit them.