Get in touch

Useful numbers:

Renew your policy 0800 210 0247
Customer queries 0800 210 0247
24-hr Accident Helpline 0800 210 0250
Motor Legal Protection 0800 206 1951
24-hr Breakdown Assistance 0800 210 0251
Windscreen Claims (Autoglass) 0800 363 636

Calls may be recorded and are free from a landline and mobile. All lines are open Monday to Friday 8am-6pm and Saturdays 9am-2pm (or 24 hours if stated above).

If you have a hearing or speech impairment, you can contact us by text phone. Just dial 18001 followed by the number you need.

If you have a visual impairment, call the general enquiries number and ask for documents in large print, audio or braille.


Remember, email isn't secure, so don't send any confidential information.

Queries & Requests – got a question about Sainsbury's Car Insurance? Complete our online form new window – we'll aim to get back to you within three working days.

Complaints – If you want to complain, complete our online form new window. Find out more about making a complaint.