Contacting Card Services
Contact Details - General Enquiries
Do you have a query regarding your Sainsbury’s Bank Multi-currency Cash Passport? The Frequently Asked Questions section may be of use.
Should the answer to your question not be in the handy FAQ's, then you can get in touch with the Card Services team, using the below contact details.
Should you wish to make a complaint, please view our customer support section.
Please note that, for security reasons, you must NOT include your full Sainsbury’s Bank Multi-currency Cash Passport number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56** ****7890.
In the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24-hour Card Services team, who will be able to assist you in relation to the following:
- lost/stolen/damaged Cards
- queries regarding transactions on your Sainsbury’s Bank Multi-currency Cash Passport or balance enquiries
- PIN assistance
- guidance on registering your Sainsbury’s Bank Multi-currency Cash Passport online
- help with forgotten usernames and/or passwords for ‘My Account’
Sainsbury’s Bank Multi-currency Cash Passport is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.