Contacting Card Services

Contact Details - General Enquiries

Do you have a query regarding your Sainsbury’s Bank Multi-currency Cash Passport? The Frequently Asked Questions section may be of use.

Should the answer to your question not be in the handy FAQ's, then you can get in touch with the Card Services team, using the below contact details.

Should you wish to make a complaint, please view our customer support section.

Please note that, for security reasons, you must NOT include your full Sainsbury’s Bank Multi-currency Cash Passport number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56** ****7890.

In the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24-hour Card Services team, who will be able to assist you in relation to the following:

  • lost/stolen/damaged Cards
  • queries regarding transactions on your Sainsbury’s Bank Multi-currency Cash Passport or balance enquiries
  • PIN assistance
  • guidance on registering your Sainsbury’s Bank Multi-currency Cash Passport online
  • help with forgotten usernames and/or passwords for ‘My Account’

If you have a general query, or want to pass on any comments about using your Sainsbury’s Bank Multi-currency Cash Passport, please get in touch by email at cardservices_prepaid@mastercard.com

How to contact the Card Services team by phone.

Country Telephone number†

Anguilla 1 877 352 3133
Antigua + Barbuda 1 877 352 3134
Argentina 0800 666 0026
Australia 1800 098 231
Austria 0800 293 724
Bahamas 1800 389 0523
Bahrain 8000 4838
Barbados 1 877 352 3135
Belgium 0800 77 228
Brazil (from landline) 0800 892 3560
Bermuda 1877 352 4439
Brazil (from landline) 0800 892 3560
Brazil (from mobile) +55 21 3956 9200
British Virgin Islands 1 877 352 4440
Bulgaria 800 116 1169
Cayman Islands 1 877 352 4449
Chile 123 0020 7887
China 400 888 0147
Columbia 1 800 518 1711
Costa Rica 800 015 0605
Croatia 0800 223 179
Cyprus 800 96 361
Czech Republic 800 143 722
Denmark 808 84 857
Dominican Republic 1888 156 1388
Dominica 1 877 352 9266
Estonia 800 011 1359
Finland 0800 918 279
France 0800 916 940
Germany 0800 181 4595
Greece 00800 4413 1532
Grenada 1 877 352 9267
Guam 1 877 697 0248
Hawaii 1 877 887 9856
Hong Kong 800 966 321
Hungary 0680 018 878
Iceland 800 98 78
India 000800 100 7960
Indonesia 1 803 0441 1368
Ireland 1800 535 564
Israel 180 943 1521
Italy 800 789 525
Japan 00531 780 221
Latvia 800 03 736
Lithuania 880 031 068
Luxembourg 800 28 166
Malaysia 1800 814 933
Mexico 01800 123 3480
Monaco 800 93 67
Netherlands 0800 023 3935
New Zealand 0800 444 691
Norway 800 14 326
Panama 1 877 697 0250
Peru 0800 54797
Philippines 1800 1442 0143
Poland 00800 441 2460
Portugal 800 880 501
Puerto Rico 1 877 465 0085
Russia 810 800 2500 2044
Saudi Arabia 800 844 2790
Singapore 800 441 1379
Slovakia 800 001 684
South Africa 0800 982 674
South Korea 00798 4434 1279
Spain 900 958 973
St Kitts & Nevis 1 877 352 9270
St Lucia 1 877 352 3975
St Vincente 1 877 352 3976
Sweden 020 796 949
Switzerland 0800 834 918
Taiwan 0080 104 4292
Thailand 001800 442 212
Trinidad & Tobago 1 800 203 0194
Turkey 00800 4463 2089
Turks & Caicos 1 877 352 3980
UAE 8000 440 628
UK 0800 056 0572
Uruguay 000 413 598 3672
USA / Canada 1 877 465 0085
US Virgin Islands 1 877 352 3982
Venezuela 800 100 8565

Other countries +44 207 649 9404††

† There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone. †† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 207 649 9404). Calls to this number are not free of charge.

You can get in touch via fax on +44 (0)208 610 4819.

Should you need to contact the Card Services team by post, please address your mail to:

Card Services
Access House
Cygnet Road
Hampton
Peterborough
PE7 8FJ

Sainsbury’s Bank Multi-currency Cash Passport™ is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International Inc. MasterCard® is a registered trademark of MasterCard International Incorporated. R. Raphael & Sons plc is a UK bank authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Avenue, London, W1D 7ED,company registration number 01288938