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Can I use the app to make a payment?

You can use the app to make a payment using your debit card, we only accept Mastercard Debit and VISA debit cards. You can choose to pay minimum, statement or other amount. Your own bank may direct you to complete some additional security. Please note the payment can take between 1 and 4 days to be processed.

You can make a payment from your current account to your credit card. Your bank will need our sort code (12-60-11) and account number (00080028) to set it up for you. Use your Sainsbury’s Bank Credit Card’s 16 digit account number as your reference.



How do I freeze or block my card?

You can easily freeze or un-freeze your card in the mobile app. Simply go to Settings in the mobile app and select the option to freeze or un-freeze your card.



How do I activate my card?

Simply register for Online Banking in order to activate your card. If you’ve already registered, then log into Online Banking and you’re all set.



If the holiday / travel retailer has confirmed you'll get a refund

Please wait for this to be processed within 14 days of cancellation. If the 14 day timeline has expired and you’ve not received a refund there are other possible routes for you to claim your money back.

If you paid for your holiday with your credit card, we may be able to raise a request for you. We may need you to provide information in writing about your booking before we process your request. Or you can submit a travel insurance claim.



Other refund requests (i.e. for an event this may be the events company or venue)

You should contact the retailer to check they are still processing your refund. Failing this, we may be able to raise a request for you to claim your money back through your credit card. We may need you to provide information in writing about your booking before we process your request.



How do I register for online banking?

To register you’ll need:

• Your account details – so that’s your credit card number and expiry date. For loans and savings it’s your account number and sort code.
• Your mobile phone – as we’ll send you a security code to confirm it’s you.

If you need any help, you can take a look at our step by step guide to registration. 

Register now


I've forgotten my 6-digit online PIN or password
1. Click on ‘Log in’ in the top right hand corner. Under ‘Cards, Loans & Savings’ select the ‘Log in’ button.
    
2. Click on ‘I have forgotten my login details’ in the top right hand corner under ‘Help’.
    
3. You’ll be asked to enter your name, DOB and postcode (if you live overseas then leave your postcode blank). Then click ‘Continue’.
    
4. From the drop down list, please select if you’d like to reset your online PIN, password or both.
    
5. We’ll send an authorisation code to your mobile, enter your code and continue to online banking.
    
6. You can now complete your new details and continue to online banking.


I've forgotten my online banking username

1. Click on ‘Log in’ in the top right hand corner. Under ‘Cards, Loans & Savings’ select the ‘Log in’ button.
    
2. Select ‘I have forgotten my username’ in the top right hand corner under ‘Help’.
    
3. You’ll be asked to enter your name, DOB and postcode (if you live overseas then leave your postcode blank). Then click ‘Continue’.
    

Your username will now appear and you can continue to log in.


How do I get paperless statements?
If you’re registered for online banking then you can request to get your statement online by:
1. Logging into your account. Not already registered? Register here
2. Select ‘My details’ in the top level navigation.
3. Once in the ‘My details’ page click on ‘Correspondence preferences’ and choose paperless statements.

How do I view my statement online?
If you’re registered for online banking then you can view your statement and download a pdf copy by:
1. Logging into your account. Not already registered? Register here
2. Selecting 'My Accounts'
3. Selecting 'Account Details'
4. Go to the statements tab and you can choose the statement you would like to view.


How do I add an additional cardholder online?

If you’re registered for online banking then you can request to add another cardholder by:

1. Logging into your account. Not already registered? Register here
2. Selecting 'My Accounts'
3. Selecting 'Account Details'
4. And selecting 'Add an additional cardholder' on the right hand side of the screen.

We'll carry out a credit check on additional cardholders before we can agree to add them to your account.



How do I add my Sainsbury’s Bank Credit Card to Apple Wallet?

Open your Sainsbury’s Bank Mobile app, go to settings and click on the “Add to Apple Wallet” button to add your card.

Alternatively, open the Wallet app on your iPhone and tap the “+” sign to add your card.



How do I make my Sainsbury’s Bank Credit Card my default card?

On iPhone, open the Apple Wallet app, touch and hold the Sainsbury’s Bank card and drag the card in front of your other cards.

For Apple Watch, you need to open the Apple Watch app on your iPhone, scroll down and tap Wallet & Apple Pay.

Under Transaction Defaults, tap Default Card and then tap the Sainsbury's Bank Credit Card to set it as your default card.



How to use Apple Pay in stores?

Apple Pay works anywhere you see an Apple Pay or contactless symbol at checkout.

For an iPhone with Face ID, just double-click the side button, authenticate with Face ID or your password and hold it near the contactless reader. For an iPhone with Touch ID, rest your finger on Touch ID and hold it near the contactless reader.

Hold near the reader until you see Done and a checkmark on screen. You don’t need to open the app.

On Apple Watch, double-click the side button and hold Apple Watch up to the reader.



Does the contactless card limit apply to Apple Pay?

It does depend on the retailer, but most places allow you to pay for any amount using Apple Pay.