Frequently Asked Questions
Using your card
Find out about using your cash passport
Reloading your card
Replace or cash out your card
How to replace or cash out your card
Help and complaints
Help with your cash passport and how to make a complaint
My account
Transactions
Contacting Card Services
Making a complaint
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Sainsbury’s Bank Multi-currency Cash Passport™ is issued by Wirecard Card Solutions Limited. Registered Office: 3rd Floor, Grainger Chambers, 3-5 Hood Street, Newcastle upon Tyne, NE1 6JQ. Registered in England No. 07875693. Authorised and regulated in the UK by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900051).