Frequently Asked Questions

Using your card

Find out about using your cash passport

Reloading your card

How to reload your card 

Replace or cash out your card

How to replace or cash out your card 

Help and complaints

Help with your cash passport and how to make a complaint 

My account

FAQs on your account 


FAQs on transactions

Contacting Card Services

Contact us 

Making a complaint


Sainsbury’s Bank Multi-currency Cash Passport™ is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International Inc. MasterCard® is a registered trademark of MasterCard International Incorporated. R. Raphael & Sons plc is a UK bank authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Avenue, London, W1D 7ED,company registration number 01288938