Frequently Asked Questions
Using your card
Find out about using your cash passport
Reloading your card
Replace or cash out your card
How to replace or cash out your card
Help and complaints
Help with your cash passport and how to make a complaint
My account
Transactions
Contacting Card Services
Making a complaint
Sainsbury’s Bank Multi-currency Cash Passport™ is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International Inc. MasterCard® is a registered trademark of MasterCard International Incorporated. R. Raphael & Sons plc is a UK bank authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Avenue, London, W1D 7ED,company registration number 01288938