Frequently Asked Questions

Using your card

Find out about using your cash passport

Reloading your card

How to reload your card 

Replace or cash out your card

How to replace or cash out your card 

Help and complaints

Help with your cash passport and how to make a complaint 

My account

FAQs on your account 

Transactions

FAQs on transactions

Contacting Card Services

Contact us 

Making a complaint

Complaints 

Sainsbury’s Bank Travel Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.