Frequently Asked Questions
Using your card
Find out about using your cash passport
Reloading your card
Replace or cash out your card
How to replace or cash out your card
Help and complaints
Help with your cash passport and how to make a complaint
My account
Transactions
Contacting Card Services
Making a complaint
Sainsbury’s Bank Travel Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.