Frequently Asked Questions

Using your card

Find out about using your cash passport

Reloading your card

How to reload your card

Replace or cash out your card

How to replace or cash out your card

Help and complaints

Help with your cash passport and how to make a complaint

My account

FAQs on your account

Transactions

FAQs on transactions

Contacting Card Services

Contact us

Making a complaint

Complaints

The card issuer (Prepay Technologies Limited, trading as PPS) and how your money is protected

FAQ on PPS

The Sainsbury's Bank Multi-currency Cash Passport prepaid card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. PrePay Technologies Limited is authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuance of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.