Frequently Asked Questions

Using your card

Find out about using your cash passport

Reloading your card

How to reload your card 

Replace or cash out your card

How to replace or cash out your card 

Help and complaints

Help with your cash passport and how to make a complaint 

My account

FAQs on your account 


FAQs on transactions

Contacting Card Services

Contact us 

Making a complaint


Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Sainsbury’s Bank Multi-currency Cash Passport™ is issued by Wirecard Card Solutions Limited. Registered Office: 3rd Floor, Grainger Chambers, 3-5 Hood Street, Newcastle upon Tyne, NE1 6JQ. Registered in England No. 07875693. Authorised and regulated in the UK by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900051).