Dedicated support
We’re here to support you at this time across all our products and services. Please visit our dedicated support pages for more information.
Got a question or need some help?
If you can’t find an answer to your question using the search bar, you can get more information and contact details by selecting your product below.
Credit Cards
Apply for a balance transfer
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Check your balance
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Understanding transactions
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Lost or stolen card
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Change your direct debit
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Make a payment
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Get the Credit Card App
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Something else...
For anything else
We’re really sorry but due to the effect of Coronavirus we have fewer colleagues handling calls.
Given the circumstances we’re trying to prioritise our most vulnerable customers. You can find out how we’re supporting customers across all of our products and services on our Coronavirus support page.
Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.
You'll find the answers to common questions in our customer support area.
| Credit Card Enquiries | |
|---|---|
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat - Sun |
| Phoning from inside the UK | 08085 40 50 60 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Online Banking helpdesk | |
|---|---|
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat - Sun |
| Phoning within the UK | 08085 40 50 60 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| To apply | |
|---|---|
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat - Sun |
| Apply quoting WEB | 0800 030 4429 * |
| Lost or Stolen Cards | |
|---|---|
| Lines are open | 24 hours a day, 7 days a week |
| Phoning within the UK | 0800 456 1232 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Creditcare | |
|---|---|
| Lines are open | 8am–Midnight, Mon–Fri 8am–6pm, Sat–Sun |
| Creditcare claims | 0345 702 3839 * |
| Complaints | |
|---|---|
| Online | Log in to online banking  and send a secure message |
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat–Sun |
| Phoning from inside the UK | 08085 40 50 60 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Address for written complaints | Sainsbury's Bank Customer Relations PO Box 4952 Worthing BN11 9YW |
Loans
Apply for a balance transfer
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Check your balance
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Understanding transactions
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Lost or stolen card
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Change your direct debit
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Make a payment
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Get the Credit Card App
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
For anything else
We’re really sorry but due to the effect of Coronavirus we have fewer colleagues handling calls.
Given the circumstances we’re trying to prioritise our most vulnerable customers. You can find out how we’re supporting customers across all of our products and services on our Coronavirus support page.
Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.
You'll find the answers to common questions in our customer support area.
| Credit Card Enquiries | |
|---|---|
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat - Sun |
| Phoning from inside the UK | 08085 40 50 60 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Online Banking helpdesk | |
|---|---|
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat - Sun |
| Phoning within the UK | 08085 40 50 60 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| To apply | |
|---|---|
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat - Sun |
| Apply quoting WEB | 0800 030 4429 * |
| Lost or Stolen Cards | |
|---|---|
| Lines are open | 24 hours a day, 7 days a week |
| Phoning within the UK | 0800 456 1232 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Creditcare | |
|---|---|
| Lines are open | 8am–Midnight, Mon–Fri 8am–6pm, Sat–Sun |
| Creditcare claims | 0345 702 3839 * |
| Complaints | |
|---|---|
| Online | Log in to online banking and send a secure message |
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat–Sun |
| Phoning from inside the UK | 08085 40 50 60 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Address for written complaints | Sainsbury's Bank Customer Relations PO Box 4952 Worthing BN11 9YW |
| Your optional extras | Comprehensive cover | Third party, fire and theft | ||
|---|---|---|---|---|
| Standard | Plus | Standard | Plus | |
Optional |
Bronze level cover only |
Optional |
Bronze level cover only |
|
Motor Legal Protection - cover your expenses if you have to go to court |
Optional |
Optional |
||
Guaranteed Courtesy Car - upgrade your courtesy car to a car the same size or bigger than yours |
Optional |
Optional |
Optional |
Optional |
No Claims Discount Protection - keep your discount when you make a claim |
Optional |
Optional |
Optional |
Optional |
Key Cover - get replacement locks and keys if you're locked out |
Optional |
Optional |
Optional |
Optional |
Optional |
Optional |
|||
Excess Cover - claim back the total excess you have to pay if you make an eligible claim |
Optional |
Optional |
Optional |
Optional |
Cover limits, exclusions and excesses apply. For more detail about what's covered and what's not, have a look at our policy documents.
Want to know what’s included as standard in your policy? Take a look at our comparison table.
Online Banking
Our car insurance covers you bumper to bumper giving you peace of mind to keep on motoring. We've got Comprehensive Cover with lots of features as standard, such as a courtesy car and windscreen cover. And our Third Party, Fire and Theft comes with things like No Claims Discount and child seat replacement cover as standard. And that's before you add any optional extras, which are available for an additional cost. Whether it's RAC Breakdown Cover or our Motor Legal Protection, you can get the insurance you're after.
No Claims Discount
Discover the discounts available for careful driving
No Claims Discount for named drivers
Discounts for named drivers when they take out a policy with us
Courtesy car
Keep on moving while an approved repairer is working on your car following a claim
Windscreen cover
Covering the cost of cracks and chips
European cover
Cover up on holiday – with our policies you’re covered in Europe too
Child seat replacement cover
You don’t take risks with your child’s safety – and neither do we
Up to £200 for your Sainsbury's shopping
Cover from your wellies to your weekly shop
Add some extra
Get more mileage from your policy with our added extras
Got a question?
Get answers to our most commonly asked questions
Cover limits, exclusions and excesses apply. For more detail about what's covered and what's not, have a look at our policy documents.
The extra mile
Take a look at our guides to help answer your questions on all things car related, from looking after your car and driving in winter to what to do in an accident.
Guide to driving in winter [PDF, 2.4 MB] 
Guide to no claims discount [PDF, 714 KB]
Guide to breakdown basics [PDF, 767 KB]
Apply for a balance transfer
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Check your balance
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Understanding transactions
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Lost or stolen card
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Change your direct debit
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Make a payment
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
Get the Credit Card App
If you’re registered for online banking then you can request a balance transfer by:
1. Logging in to your account. Not already registered? Register here.
2. Land on 'My Accounts'
3. Select 'Account Details' for your credit card account
4. Then select 'Request a balance transfer' from the list of links on the right hand side of the screen or at the bottom of the page if you’re using a mobile phone.
Alternatively you can call us between 8am and 8pm, Mon-Fri and 8am and 6pm Sat-Sun on 08085 40 50 60*, select Option 2 (Cards), followed by Option 1.
For anything else
We’re really sorry but due to the effect of Coronavirus we have fewer colleagues handling calls.
Given the circumstances we’re trying to prioritise our most vulnerable customers. You can find out how we’re supporting customers across all of our products and services on our Coronavirus support page.
Please use our online service, which is available 24/7 at sainsburysbank.co.uk to manage your account unless your call is essential - for example, if you’re going to miss your next payment.
You'll find the answers to common questions in our customer support area.
| Credit Card Enquiries | |
|---|---|
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat - Sun |
| Phoning from inside the UK | 08085 40 50 60 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Online Banking helpdesk | |
|---|---|
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat - Sun |
| Phoning within the UK | 08085 40 50 60 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| To apply | |
|---|---|
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat - Sun |
| Apply quoting WEB | 0800 030 4429 * |
| Lost or Stolen Cards | |
|---|---|
| Lines are open | 24 hours a day, 7 days a week |
| Phoning within the UK | 0800 456 1232 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Creditcare | |
|---|---|
| Lines are open | 8am–Midnight, Mon–Fri 8am–6pm, Sat–Sun |
| Creditcare claims | 0345 702 3839 * |
| Complaints | |
|---|---|
| Online | Log in to online banking and send a secure message |
| Lines are open | 8am–7pm, Mon–Fri 8am–6pm, Sat–Sun |
| Phoning from inside the UK | 08085 40 50 60 * |
| Phoning from outside the UK | 00 44 131 549 8040 * |
| Address for written complaints | Sainsbury's Bank Customer Relations PO Box 4952 Worthing BN11 9YW |
The extra mile
Take a look at our guides to help answer your questions on all things car related, from looking after your car and driving in winter to what to do in an accident.
Guide to driving in winter [PDF, 2.4 MB]
Guide to no claims discount [PDF, 714 KB]
Guide to breakdown basics [PDF, 767 KB]
The extra mile
Take a look at our guides to help answer your questions on all things car related, from looking after your car and driving in winter to what to do in an accident.
Guide to driving in winter [PDF, 2.4 MB]
Guide to no claims discount [PDF, 714 KB]
Guide to breakdown basics [PDF, 767 KB]
The extra mile
Take a look at our guides to help answer your questions on all things car related, from looking after your car and driving in winter to what to do in an accident.
Guide to driving in winter [PDF, 2.4 MB]
Guide to no claims discount [PDF, 714 KB]
Guide to breakdown basics [PDF, 767 KB]
The extra mile
Take a look at our guides to help answer your questions on all things car related, from looking after your car and driving in winter to what to do in an accident.
Guide to driving in winter [PDF, 2.4 MB]
Guide to no claims discount [PDF, 714 KB]
Guide to breakdown basics [PDF, 767 KB]
The extra mile
Take a look at our guides to help answer your questions on all things car related, from looking after your car and driving in winter to what to do in an accident.
Guide to driving in winter [PDF, 2.4 MB]
Guide to no claims discount [PDF, 714 KB]
Guide to breakdown basics [PDF, 767 KB]
The extra mile
Take a look at our guides to help answer your questions on all things car related, from looking after your car and driving in winter to what to do in an accident.
Guide to driving in winter [PDF, 2.4 MB]
Guide to no claims discount [PDF, 714 KB]
Guide to breakdown basics [PDF, 767 KB]
Hearing or speech impairment
If you have a hearing or speech impairment, you can also contact us by Typetalk, or specialised text phone. Please dial 18001 followed by the number that you require. If you have a visual impairment, we can provide documents in large print, audio or braille.
Sainsbury's store complaints and queries
You can also get in touch for queries or complaints regarding a Sainsbury's Store .
*Telephone calls may be recorded for security purposes and monitored under our quality control procedures. Calls are free from a landline and from a mobile when calling from the UK.
**Calls are charged at local rates from landline and mobiles.
Need help with anything else?
Get the credit card app
You can download the Sainsbury’s Bank Credit Card app from the Apple App Store or on Google Play. You will need to register for online banking to use the app.
